In their words
“I had been putting it off for months because I could never get through on the phone. I filled in two boxes on a Sunday night and someone rang me at nine on Monday morning with three times to choose from. That was the whole thing. That was all it took.”
“Rang at half eight on a Monday with a poorly toddler and had a nurse appointment at twenty past four the same day. I have never had that anywhere else.”
Hannah W.Child health, seen same day
“Dr Nandakumar gave me half an hour and actually listened. After two years of being told it was stress, I finally have a diagnosis and a plan.”
Ruth A.Menopause care
“The price is on the website, which is why I called. No consultation fee to ask a question, and the bill was exactly what it said it would be.”
Idris M.Full health check
“Bloods on the Tuesday, results and a phone call from the doctor on the Thursday morning. That is how it should work.”
Peter S.Diabetes review
“Twenty minutes, and nobody looked at the clock once. I did not realise how much I had stopped expecting that.”
Aoife D.Mental health appointment
“They sorted the insurance pre-authorisation themselves. I did not make a single phone call.”
Tom B.Minor procedure
“My son sees the same nurse every time. He actually asks for her now, which tells you everything.”
Priya R.Child health
