Privacy notice

This explains what we do with the information you give us when you request an appointment. It is written to be read, not to be survived.

Template.The bracketed values must be completed and the whole notice reviewed by the practice’s data protection officer before this site goes live.

Who is responsible

Northgate Family Health, 42 Northgate Street, Manchester, M3 2WY, is the data controller. Our data protection officer can be reached at [email protected]. Our ICO registration number is [registration number].

What we collect

Your name, and the phone number or email address you give us.
Whether you are already registered with the practice.
What the appointment is for, when suits you, and anything you choose to write in the notes.

Some of that describes your health. Under data protection law that is special category data and gets stronger protection than ordinary personal data.

Why we are allowed to hold it

For the appointment itself: Article 6(1)(b), taking steps at your request before providing care, and Article 9(2)(h), the provision of health care.
For contacting you about this request: your consent, which is the box you tick on the form. You can withdraw it at any time.

Who sees it

The clinicians and reception staff who need it to arrange your appointment, and our IT suppliers under written contract. We do not sell it, and we do not use it for advertising.

How long we keep it

Appointment requests that do not become appointments are deleted after [x] months. If you become a patient, the request joins your medical record and is kept for the period set by the NHS Records Management Code of Practice.

Your rights

You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, object to how we use it, or withdraw consent. Write to [email protected] and we will answer within one month. If you are unhappy with our answer you can complain to the Information Commissioner’s Office at ico.org.uk, or ring them on 0303 123 1113.

Cookies

This site sets one cookie, which keeps you signed in to the preview. It is strictly necessary, so it does not require consent. There is no analytics and no advertising or tracking on this site. If either is added later, this notice and a consent banner must be added with it.

Last reviewed: [date].